Celebrating 10 Years of MEG and the Team Behind the Journey

On 6th May 2016, MEG officially began its journey in Dublin’s Digital Hub (still our home today), with a simple but ambitious mission – to make life easier for frontline healthcare workers, and safer for patients.

Before founding MEG, CEO Kerrill Thornhill, spent more than 10 years building software across different industries, but healthcare always stood out to him, not just because of its complexity, but because of the people working within it. He recognised the opportunity technology had to make a real difference on the frontline.

“There is no more complex environment than healthcare. Building apps and systems for healthcare workers was something I always really loved doing.”

— Kerrill Thornhill, CEO & Founder

As part of our 10-year celebrations, we sat down with some of the original MEG team members, who still work at MEG, to reflect on those early days, the milestones that shaped the company, and where they see MEG heading next. You can see the full interview here:

A Look Back at Some Big Moments Along the Way

2016 – The Early Days of MEG

MEG officially landed some of its very first healthcare customers close to home, including Beaumont Hospital in Ireland and Guy’s & St Thomas’ NHS Foundation Trust in the UK. Looking back 10 years later, we are incredibly proud to still work closely with both organisations today.

The early MEG team remember those years as busy, exciting and full of learning. Kerrill spent countless hours travelling to hospitals across Ireland and the UK, listening to frontline staff, gathering feedback and continuously improving the platform together with the people using it every day.

“We would give hospitals early versions of our app, they would give feedback on how to improve it. There was a lot of back and forward, product iteration and really fast development.”

— Peter Clifford, COO

2017 – Launching Our Very First Audit App

In 2017, MEG launched its Audit App on iOS and Android, helping healthcare teams move away from paper-based auditing and making audits easier, faster and more accessible. Later that year, we were thrilled to see our Audit App win the Net Visionary Award for Best Mobile App for Fast Moving Businesses. For a young healthcare technology company still in its early days, it felt like a huge moment and an exciting sign of what was possible. 

2018 – Building technology around frontline experiences

In 2018, MEG launched the Campus Guide App for St James’s Hospital in Dublin, another exciting step forward in using technology to solve practical everyday healthcare challenges and improve everyday experiences for staff and patients.

 Behind the scenes, the team was also working closely with more and more healthcare organisations, strengthening relationships, listening to frontline feedback and continuing to shape the platform around the real needs of staff and patients.

2019 – A Turning Point in the MEG Journey

2019 became one of the biggest turning points in MEG’s journey. 

That year, MEG joined the NDRC Accelerator Programme, which brought not only funding, but also invaluable guidance and support at a really important stage of growth. 

Through the programme, the team refined MEG’s marketing message, strengthened its go-to-market strategy and, most importantly, found real product-market fit. 

We realised that what we were actually doing was more than digitising audits, it was improving quality and patient safety. That changed everything for us. We shifted our focus, redeveloped our website and built the product specifically around healthcare quality and patient safety. It also helped shape the company’s first investor deck, which later supported investment and the growth of the team that would take MEG to the next stage.

2020 - Expanding into Asia-Pacific

In 2020, the world changed almost overnight as COVID-19 spread rapidly across the globe.

 Healthcare systems came under enormous pressure and frontline healthcare workers faced challenges unlike anything seen before. During this time, healthcare organisations accelerated digital transformation at speed, and the demand for connected quality and governance platforms grew rapidly. 

This period created new opportunities for MEG to support healthcare organisations internationally. During this period  we expanded into Asia-Pacific, marking another major milestone in MEG’s growing global journey.

2021 – Growing across new regions and new teams 

In 2021, MEG continued its global expansion into the Middle East and Latin America 

It was an exciting period of growth, not just geographically, but also as a team. As MEG expanded into new regions, the team also continued growing internationally to better support healthcare organisations across different healthcare systems, languages and cultures.

2022 – Celebrating the Impact Healthcare Teams Achieved with MEG

2022 brought a particularly proud moment for the MEG team, as one of our valued customers, St Vincent’s Private Hospital, won the VTE Award using MEG’s Audit Tool. 

Moments like these have always meant a lot to the team because they reflect something much bigger than software. They represent the real impact healthcare teams can achieve when they have the right tools, support and processes around them.

2023 – More People, More Ideas and More Momentum 

By 2023, MEG continued to grow both as a team and as a platform. 

As more healthcare organisations came on board globally, the team expanded across different regions, bringing together people with a wide range of experience, languages and expertise. 

At the same time, the platform itself continued evolving with new modules, features and functionality added to support the growing quality, patient safety and governance needs. 

“We solve their main problems and we actually grow along the way, along with the customers.”

— Anna Gularska, Technical Sales Support Manager

2024 – Entering the US Market

In 2024, MEG entered the US market, marking a major milestone in our global journey. 

During this time, we began working with DMC Primary Care and Priority Hospital Group, bringing MEG’s end-to-end Quality Management Platform into one of the world’s largest and most complex healthcare markets.

The same year also saw another significant milestone as MEG signed a major contract with M42, a global health-tech powerhouse with more than 20,000 employees and over 450 facilities across 26 countries.

2025 – Celebrating the Diversity Behind MEG

In 2025, MEG reached another proud milestone as the company won the Diversity in Tech Awards. 

By this stage, the team had grown to 65 people representing 31 nationalities and speaking more than 20 languages. 

What started as a small team in Dublin had evolved into a truly international company, bringing together different experiences, cultures and perspectives, all connected by the same shared mission of improving healthcare quality and patient safety. 

2026 – MEG Turned 10!

May, 2026 has been all about celebrating the people, partnerships and milestones that shaped the first 10 years of MEG. One of the proudest moments was sponsoring the IPC Ireland Annual Conference alongside IPCI as both organisations celebrated their 10-year milestones. At the pre-event dinner, Kerrill shared MEG’s journey with a room full of IPC professionals, many of whom had been part of that journey along the way.

To round off the celebrations, some of the MEG crew gathered in Dublin for a celebratory BBQ.

Future with meg

As MEG celebrates its first decade, the future feels bigger than ever. Healthcare continues to evolve quickly, and quality, safety and governance teams are being asked to do more with greater speed, visibility and accountability.

Technology will play an important role in what comes next. Artificial Intelligence is already opening new possibilities, from helping teams identify trends sooner, to reducing administrative work, to making quality insights easier to act on.

But for MEG, innovation only matters if it supports the people at the centre of healthcare. The goal is not technology for its own sake. It is technology that helps frontline teams spend less time on manual processes and more time improving care.

“If you want to go fast, you have to go alone and if you want to go far, you have to go as a team. I think this is where MEG’s future lives. We have to go far as a team.”

— Anna Gularska, Technical Sales Support Manager

With more healthcare organisations, more countries and more innovation ahead, the team is incredibly excited for what comes next.

Thank You For Being Part of This Incredible Journey

Every step of MEG’s journey has been shaped by the people around us. To our customers, partners, team members and everyone who has supported MEG over the last 10 years, thank you for trusting us, challenging us, supporting us and growing alongside us.

Our team in 2016

Our team in 2026

NHS Staff Survey 2025: The Gap Between Reporting Incidents and Taking Action

Each year, the NHS Staff Survey provides the most comprehensive insights into how care is delivered on the front line. With over 700,000 responses in 2025, the survey reflects the staff experience, the realities of patient safety and quality across the system.

This year’s results show continued progress in building a culture where staff feel encouraged to report incidents and raise concerns, but the data also highlights a more persistent challenge – ensuring that what is reported is consistently followed through and leads to meaningful action, in an environment where teams are already stretched.

To understand where the gap lies, let’s look at three key areas highlighted in the survey and how they impact patient safety and improvement.

1. Strong reporting culture, but weak follow-through

According to the NHS Staff Survey 2025:

• 33% of staff have seen incidents that could have harmed patients, yet only 67% say action is taken to prevent them from happening again, and just 61% receive feedback on changes made.

What this means

Patient safety risks are being identified, but not consistently translated into action or learning. Without clear follow-through and feedback, the same types of incidents are more likely to recur, and opportunities to strengthen safety systems are missed.

How MEG helps:

With MEG’s Incident Reporting & Risk Management Software:

• Log incidents at the point of care via mobile or tablet, reducing delays and underreporting

• Standardise reporting with configurable workflows and structured forms, ensuring consistent data capture

• Each incident is automatically linked to action plans, risks, and investigations, ensuring it doesn’t sit in isolation

• Assign, track, and escalate follow-up actions with clear ownership, deadlines, and real-time visibility 

• Automated escalations and alerts ensure overdue actions are flagged and followed up

• Real-time dashboards give visibility into incident trends, action status, and resolution rates

Impact

Clear ownership, visible follow-through, and stronger trust that reporting leads to real change.

2. Patient feedback is collected, but not consistently actioned

According to the NHS Staff Survey 2025

• From 72% in 2021 to 69% in 2025 (-3%), there has been a steady decline in staff who believe organisations act on patient concerns

Source: Patient Safety Learning

What this means

Patient insight is being captured, but not always used to drive improvement. When feedback is not linked to action, organisations miss valuable signals about emerging risks, patient experience gaps, and areas requiring immediate attention.

How MEG helps 

With MEG’s Friends and Family Test (FFT) tool, part of our  Patient Experience software:

• Capture patient feedback across multiple channels, including SMS, QR codes, kiosks, email and web, improving response rates

• Use AI-powered analysis to automatically identify themes, sentiment, and emerging patient safety risks from free-text feedback, delivering actionable insight in real time

• Automatically route feedback to the right teams with instant notifications, ensuring clear ownership, faster response, and timely resolution of concerns

• Connect feedback directly to action plans, incidents, and risk registers within a single system, enabling trackable, measurable improvement

Impact

Patient voice becomes actionable insight, not just collected data, driving continuous service improvement.

3. Patient care is the priority, but resources are stretched

According to the NHS Staff Survey 2025

• 72% say patient care is the top priority, but only 56% feel they have adequate materials, supplies, and equipment to deliver that care

• Only 33% say there are enough staff, and only 47% of staff said that they can meet demands on time at work

What this means

Teams are committed to delivering safe, high-quality care, but limited time and resources make it difficult to act on incidents, feedback, and improvement plans. As a result, actions are delayed, follow-through becomes inconsistent, and improvement efforts struggle to keep pace with day-to-day demands.

How MEG helps

With MEG’s End-to-End Quality Management Platform - your digital extension of the team:

• Capture data at the point of care with a mobile-first platform across incidents, audits, risks, and feedback

• Automate workflows to reduce manual admin and remove reliance on spreadsheets and emails

• Connect incidents, risks, audits, and feedback in one system, feeding directly into action planning

• Provide real-time visibility through centralised dashboards for both frontline teams and leadership

• Enable structured action planning and tracking, ensuring tasks are assigned, monitored, and completed without added burden

Impact

Less admin, faster follow-through, and more capacity for teams to focus on delivering safe, high-quality care.

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When these gaps persist, the impact is felt across staff experience and patient safety.
❌ Incidents are more likely to be repeated, as underlying risks are not fully addressed
❌ Learning is delayed, with insights not consistently translated into action
❌ Confidence in reporting systems begins to erode

High-performing healthcare teams take a different approach. They move beyond capturing data and focus on connecting it, bringing incidents, risks, audits, and feedback into one system that feeds directly into clear, trackable action plans with defined ownership and real-time visibility. This means issues are not just recorded, but resolved, trends are identified earlier, and teams can act before risks escalate.

👉 If you’re looking to strengthen follow-through and make every insight count, book a 15-minute discovery call to see how MEG can support your team.

From Compliance Burden to Quality Improvement: A Smarter Way to Manage ASCQR Reporting

Making ASCQR Reporting Easier for U.S. Ambulatory Surgical Centres

In the U.S., Ambulatory Surgical Centres (ASCs) are facing increasing expectations regarding quality reporting. The ASC Quality Reporting (ASCQR) Program requires facilities to track and report adverse events such as:

• Patient burns (ASC-1)

• Patient falls (ASC-2)

• Wrong-site surgeries (ASC-3)

• Unplanned hospital transfers (ASC-4)

These measures are designed to strengthen transparency and improve patient safety across U.S. ambulatory care.

But for many ASCs, collecting and reporting this data still relies on manual processes—such as paper forms, spreadsheets, or scattered systems. Over time, this can become difficult to manage and may lead to delays, missing information, or extra administrative work for already busy teams.

As reporting expectations continue to evolve, many ASCs are looking for simpler, more reliable ways to manage incident reporting and quality data.

Why ASCQR Reporting Can Be Challenging

ASCQR reporting requires accurate tracking of incidents and procedures, but the real challenge is having reliable data ready when needed. When information is spread across different tools, teams often face delays, incomplete data, and time-consuming preparation.

At MEG, we understand these challenges and how the process works in practice. By capturing incidents in real time and structuring data throughout the year, MEG helps ensure accurate, consistent, and traceable records while simplifying HQR submissions.

This not only reduces the burden at reporting time but also gives teams better visibility to identify risks, improve workflows, and support ongoing patient safety improvements.

How MEG Helps ASCs Manage Quality Reporting

At MEG, our goal is to make quality management easier for healthcare teams. MEG’s digital platform helps organisations centralise incident reporting, making it simpler to capture, review, and learn from incidents.

For Ambulatory Surgical Centres, this means:

Simple Incident Reporting
Staff can quickly document incidents through a user-friendly interface, helping ensure that important details are captured accurately.

Centralised Data
All incident information is stored in one place, making it easier for quality teams to review reports and prepare submissions.

Clear Quality Insights
Dashboards and reports help teams monitor trends, identify risks early, and support ongoing improvement initiatives.

By connecting reporting with quality insights, MEG supports healthcare organisations in strengthening both compliance and patient safety across U.S. ambulatory care.

Preparing for the Future of Quality Reporting

Healthcare quality reporting will continue to evolve, and organisations that rely solely on manual processes may find it increasingly difficult to keep up.

Digital quality management tools can help ASCs:

• Reduce administrative workload

• Improve data accuracy

• Stay prepared for regulatory reporting

• Support proactive patient safety initiatives

When incident reporting is easier for staff and clearer for leadership, it becomes more than a compliance requirement—it becomes a valuable part of improving care.

Take the Next Step

If your team is looking for a simpler way to manage incident reporting and quality data, MEG can help.

Book a demo to see how MEG supports safer, smarter quality management in U.S. ambulatory care.

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FAQ

What is the ASC Quality Reporting Program (ASCQR)?
ASCQR is a CMS program that requires Ambulatory Surgical Centres to report specific quality and patient safety measures each year.

What incidents must ASCs report?
Facilities must track events such as patient burns, falls, wrong-site surgeries, and unplanned hospital transfers.

How can digital systems help with ASCQR reporting?
Digital platforms make it easier to capture incidents, organise data, and prepare structured reports for regulatory submission.

How MEG Supports Healthcare Organisations with Vendor Assurance

HIPAA compliance is often treated as a baseline requirement when healthcare organisations assess digital vendors. Yet in reality, it is one of the most misunderstood areas of healthcare compliance. Assumptions about certification, responsibility and risk can slow procurement, increase administrative burden and create blind spots in vendor assurance.

To unpack what HIPAA compliance really means, and how healthcare organisations can evaluate vendors more effectively, we spoke with Guvanch Meredov, Head of Compliance and Data Protection Officer at MEG, following MEG’s successful HIPAA assessment.

In this blog, you’ll discover:

• What is HIPAA compliance and why does it matter? 

• The most common mistakes healthcare organisations make when assessing digital vendors 

• Why third-party HIPAA assessments matter for faster, lower-risk vendor onboarding 

• How MEG’s HIPAA certification builds on ISO 27001 and GDPR foundations 

• What an effective HIPAA evaluation looks like for hospital compliance and security teams

What is HIPAA compliance and why does it matter?

The Health Insurance Portability and Accountability Act (HIPAA) is a U.S. federal law designed to protect sensitive patient health information, known as Protected Health Information (PHI). Any organisation that creates, receives, maintains or processes PHI on behalf of a healthcare provider is classified as a business associate and must meet strict administrative, physical and technical safeguards.

For healthcare organisations, HIPAA compliance is not optional. A single vendor with inadequate controls can expose hospitals to data breaches, regulatory penalties and reputational damage. As healthcare systems become increasingly digital and interconnected, ensuring every partner meets HIPAA requirements is essential to maintaining trust, continuity of care and operational resilience. This is particularly crucial in end-to-end quality management platforms like MEG, where sensitive information may be captured within Safety Events and Patient Experience workflows and must be protected at every stage.

The most common mistakes healthcare organisations make when assessing digital vendors

One of the most common mistakes is assuming that HIPAA compliance is a simple yes or no question. In practice, compliance exists on a spectrum of maturity, governance and operational execution, all of which we pride ourselves on at MEG.

Another frequent issue is treating all vendors as equal risk, regardless of whether they have undergone independent assessment. This often results in lengthy, repetitive questionnaires and manual reviews that delay deployment and consume valuable time for compliance, IT and clinical teams. At MEG we understand time is precious in healthcare and not only does this alignment verify our credibility, but allows for a more efficient procurement process with our clients. 

There is also widespread confusion around the concept of “HIPAA certification”. Many assume this is a formal government endorsement, when in fact no official federal HIPAA certified badge exists.

“People often mistake HIPAA certification for an official government seal. In reality, third-party assessments verify whether an organisation aligns with HIPAA requirements as a business associate handling PHI.”

— Guvanch Meredov, Head of Compliance and Data Protection Officer, MEG

Understanding these distinctions helps organisations move away from checkbox compliance and towards more meaningful risk-based evaluations.

Why third-party HIPAA assessments matter for faster, lower-risk vendor onboarding

Onboarding new digital platforms can be slow and resource intensive. Security reviews, control mapping and legal checks often repeat work that has already been completed elsewhere.

Third-party HIPAA assessments reduce this friction by providing independent assurance that a vendor’s controls have already been reviewed and tested against HIPAA standards. This allows healthcare organisations to focus on validating fit for purpose, rather than rebuilding assessments from scratch.

“Our HIPAA certification demonstrates that our administrative, physical and technical controls for PHI protection have already been audited and verified. This enables hospitals to onboard MEG more seamlessly through a Business Associate Agreement, rather than starting lengthy vetting processes from zero.”

— Guvanch Meredov, Head of Compliance and Data Protection Officer, MEG

The result is faster procurement, lower onboarding risk and reduced administrative burden for already stretched teams.

How MEG’s HIPAA certification builds on ISO 27001 and GDPR foundations

MEG’s approach to HIPAA compliance did not start from a blank slate. ISO 27001 provided a strong foundation, with approximately 60 percent overlap in security controls. GDPR further reinforced data protection, governance and accountability practices.

The key challenge was mapping these existing controls to HIPAA’s healthcare-specific requirements and closing any remaining gaps to ensure full alignment for PHI protection.

This layered approach avoids duplication while delivering deeper safeguards where they matter most. For hospital security and compliance teams, it means confidence that controls are comprehensive, consistent and specifically designed for healthcare data, rather than adapted as an afterthought. 

In practical terms, this means that whether a healthcare team is logging a safety event or managing sensitive documents and policies within MEG, the same governance framework underpins how data is accessed, stored and monitored.

What an effective HIPAA evaluation looks like for hospital compliance and security teams

A realistic HIPAA evaluation looks beyond marketing claims and self-attestation. It focuses on independently assessed controls, operational maturity and a vendor’s ability to scale securely within the U.S. healthcare environment.

“HIPAA certification is not an empty statement. We invested heavily because it proves MEG is a reliable business associate for handling PHI securely. For hospitals, this translates to faster onboarding, pre-mapped controls and ready assurances.”

— Guvanch Meredov, Head of Compliance and Data Protection Officer, MEG

Effective evaluations prioritise transparency, evidence and continuous improvement. They recognise the value of trusted, third-party assessed partners who reduce risk while enabling healthcare teams to adopt digital solutions with confidence.

Building trust through assurance, not assumption

At MEG, HIPAA certification is part of a broader commitment to security, privacy and trust. It complements existing ISO 27001 and GDPR programmes and supports MEG’s mission to reduce administrative burden for healthcare teams.

By investing in robust, audited frameworks, MEG helps healthcare organisations move faster without compromising on safety, compliance or patient trust.

Interested in how an independently assessed, HIPAA-aligned platform like MEG can reduce onboarding effort and risk?

About MEG

MEG is a healthcare quality management platform that helps healthcare providers streamline regulatory compliance, patient safety, and quality assurance through a single, intuitive solution. Trusted by leading healthcare organisations worldwide—including DaVita International, Cleveland Clinic Abu Dhabi, King’s College Hospital London & KSA, Guy’s & St. Thomas NHS Trust, and M42—MEG reduces regulatory burden, improves operational efficiency, and enhances patient care.

Its modular, mobile-friendly platform supports accreditation, incident reporting, risk assessments, policy management, credentialing, and AI-powered analytics. With real-time data entry, automated workflows, and seamless interoperability with EHRs, BI systems, and other hospital technologies, MEG enables continuous quality improvement while reducing administrative overhead.

MEG operates under a rigorous Information Security Management System (ISMS) and holds ISO 27001 certification, ensuring robust security, encryption, and vendor compliance. As a trusted partner to hospitals, healthcare networks, and providers globally, MEG delivers a scalable, secure, and data-driven platform to optimise compliance and patient outcomes.

For more information, contact enquiries@megit.com.

MEG Ranked 21st in Deloitte 2025 Technology Fast 50 Awards

The MEG team at the Deloitte 2025 Technology Fast 50 Awards

Dublin, Ireland, 27th November 2025 – MEG has been recognised as one of Ireland’s fastest-growing technology companies for the second year running, securing the #21 position in the 2025 Deloitte Technology Fast 50 Awards. The company has risen three places since last year, reflecting sustained momentum and expanding impact across international healthcare markets.

MEG’s CEO, Kerrill Thornhill, credits the company’s progress to its commitment to customer-centred innovation and its growing global client base. He said, 

“This recognition reflects the trust our healthcare partners place in us and the work our team puts into building technology that genuinely improves care quality, safety and patient outcomes. As healthcare systems face increasing complexity, we are proud to support organisations with solutions that make care safer, more consistent and more transparent.”

MEG continues to grow across Europe, the Middle East, North & South America and Asia-Pacific supporting hospitals and health systems with an end-to-end quality management platform that centralises real-time auditing, incident oversight, document management, governance processes and improvement activity in one unified system.

The Deloitte Technology Fast 50 Awards rank the 50 fastest-growing technology companies in Ireland based on four-year revenue growth. The 2025 cohort collectively generated €1.76 billion in annual revenues and employed more than 7,600 people. This year’s ranking highlights the continued strength of Ireland’s indigenous tech sector, now in its 26th year of recognition.

This year’s result also highlights the increasing influence of artificial intelligence in driving growth. Commenting on this year’s results, James Toomey, Partner and Fast 50 Lead at Deloitte, said:

“A standout from this year’s awards is that companies with Artificial Intelligence (AI) embedded in their operations are seeing the biggest growth, but access to skilled employees who can prompt and deploy AI effectively will be crucial.”

MEG expressed its gratitude to its team, customers and partners for their continued support, noting that the company’s achievements are the result of shared commitment and collaboration. MEG also extended its thanks to Deloitte Ireland for this recognition and congratulated all organisations included in the 2025 Fast 50 ranking.

About MEG

MEG is a digital quality management system for healthcare. Its suite of configurable mobile and cloud-based tools enables providers to engage staff in quality improvement, patient safety, and manage compliance with accreditation or regulatory standards. The easy-to-use modules can be used by frontline workers on any device to collect data from all over an organisation. They can capture incidents, conduct audits, risk assessments, feedback surveys, and access documents and information anytime at the point of care. Management can collate, analyse and act upon real-time information and metrics across multiple sites, consolidating data into a centralised platform. MEG operates in more than 30 countries in Europe, the Middle East, Australasia, and Latin America and offers multilingual support.

MEG Achieves ISO 27017 and ISO 27018 Certifications

Dublin, Ireland — 22/10/2025 — MEG, a global provider of healthcare quality, patient safety, and compliance management software, today announced it has achieved ISO 27017 and ISO 27018 certifications. These internationally recognised standards further reinforce MEG’s commitment to safeguarding healthcare data through secure and privacy-focused cloud practices.

ISO 27017 certifies MEG’s adherence to best practices for securing data in the cloud, clearly defining shared security responsibilities between MEG and its cloud service provider, Microsoft Azure. ISO 27018 demonstrates MEG’s commitment to protecting personal data in the cloud in line with global privacy and data protection principles.

“Healthcare organisations must have complete confidence that their partners protect sensitive information to the highest standard. These certifications provide clear assurance that MEG’s cloud environment is secure, responsible, and aligned with internationally recognised best practices.”

— Guvanch Meredov, Head of Compliance, MEG

“Security and trust are at the core of everything we do. Achieving ISO 27017 and ISO 27018 underscores our ongoing commitment to protecting sensitive data and supporting healthcare providers with a secure, compliant, and resilient platform.”

— Kerrill Thornhill, CEO, MEG

Strengthening Trust in Healthcare Technology

As healthcare organisations worldwide continue to embrace digital transformation, the need for secure, compliant, and transparent technology has never been greater. These certifications build on MEG’s existing ISO 27001 certification and reflect its ongoing investment in cybersecurity, privacy, and regulatory alignment.

MEG’s security framework ensures that healthcare providers can rely on its platform to protect patient and organisational data, reduce risk, and support compliance with international standards and regulations.

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About MEG

MEG is a healthcare quality management platform that helps healthcare providers streamline regulatory compliance, patient safety, and quality assurance through a single, intuitive solution. Trusted by leading healthcare organisations worldwide—including DaVita International, Cleveland Clinic Abu Dhabi, King’s College Hospital London & KSA, Guy’s & St. Thomas NHS Trust, and M42—MEG reduces regulatory burden, improves operational efficiency, and enhances patient care.

Its modular, mobile-friendly platform supports accreditation, incident reporting, risk assessments, policy management, credentialing, and AI-powered analytics. With real-time data entry, automated workflows, and seamless interoperability with EHRs, BI systems, and other hospital technologies, MEG enables continuous quality improvement while reducing administrative overhead.

MEG operates under a rigorous Information Security Management System (ISMS) and holds ISO 27001 certification, ensuring robust security, encryption, and vendor compliance. As a trusted partner to hospitals, healthcare networks, and providers globally, MEG delivers a scalable, secure, and data-driven platform to optimise compliance and patient outcomes.

For more information, visit www.megit.com or contact enquiries@megit.com.

Media Contact:
Edel Churchill
PR & Communications
MEG
press@megit.com

MEG Wins Cultural Inclusion Award at the Diversity in Tech Awards 2025

We’re thrilled to share that on 17th September 2025, MEG was honoured with the Cultural Inclusion Award at the Diversity in Tech Awards 2025!  

This award celebrates something that sits at the heart of who we are - DIVERSITY & INCLUSION. From the very beginning, diversity and inclusion weren’t just nice-to-haves at MEG. They were part of the blueprint.

Building a Global Team, Intentionally

We’re a small team doing something big. With just 65 people representing 31 nationalities and speaking over 20 languages, we’ve built a truly global company from our base in Ireland.

This didn’t happen by accident. We designed it this way because we believe great work happens when different perspectives meet, challenge each other, and build something better together.

Our people live and work across the world, from Palestine to Brazil, Sri Lanka to Poland, and beyond. No matter where someone logs in from, they’re an integral part of the team. 

“The remote first culture at MEG has given me the flexibility to balance my career with my life as a mom of three kids, while also navigating the unique challenges of living and working in Palestine. It’s empowered me to grow professionally without giving up the things that matter most to me. At Meg, I found not just a workplace, but a place where I belong.”

— Dina Nubani, IT Implementation, Ramallah

We were lucky to have almost 20 of our team members attend the awards, with some proudly wearing traditional outfits that celebrated their culture. The energy in the room was electric, full of inspiring stories, friendly competition, and a shared commitment to making the tech world more inclusive. 

We felt enormous pride when MEG was announced as the winner of our category and given the award by John McCall from LinkedIn. The moment that stayed with us most was when the judges shared why MEG was chosen as the winner, their comments were:

“MEG is a remote-first health tech company with 65 employees representing over 30 nationalities, delivering its Quality and Safety platform in nine languages to clients across 30 countries. The judges were impressed by the intentional design of its globally diverse team, including the integration of colleagues in conflict zones and active solidarity through initiatives like the Palestinian Red Crescent fundraiser. MEG’s consistent focus on inclusion — from leadership roles for women to cultural exchange during ‘MEG Week’ — shows how a small company can embed cultural diversity into its core identity.”

A Culture That Welcomes Every Voice 

Diversity is powerful. But inclusion is what makes it meaningful.
At MEG, inclusion isn’t a program we run once a year. It’s in the way we work every single day. We collaborate across time zones, respect different lifestyles and cultures, and make sure everyone, no matter where they’re from, has a real voice in shaping our company.

We’re also proud of our gender representation. More than half of our team are women, and 40% hold leadership roles. That balance didn’t just happen; it’s the result of thoughtful hiring, transparent growth opportunities, and a culture where leadership looks different and more representative than the industry norm.

Our Favourite Time of Year: MEG Week

Every February, we bring our global team together in Ireland for something truly special: MEG Week — a week dedicated to connection, learning, and fun. We start in Dublin with hands-on workshops, thoughtful discussions, and plenty of time to collaborate face to face.

After that, we head to a different corner of Ireland each year. There, we cook dishes from our cultures, explore new places, and end our days with music and laughter. It’s a moment to pause, look around the room, and truly appreciate just how beautifully diverse our team is.

“Working with over 30 nationalities has broadened my experience and given me access to learn how people from different countries operate and behave, but also how we’re all pretty much just the same.
It’s great to experience different cultures and that’s something that we get through our MEG week meet ups, where somebody from another country is always cooking some delicious food.”

— — Mark O’Reilly, CIO, Cavan, Ireland

A Win for Every One of Us

Winning the Cultural Inclusion Award means a lot to us because it validates what we’ve been building, not just a company, but a community.

Diversity at MEG is the way we hire, the way we listen, the way we show up for each other. It’s woven into how we build our products and how we shape our future. Diversity is in our DNA.

A huge thank you to the Diversity in Tech Awards for recognising our team, to John McCall of LinkedIn for presenting the award, and most of all — to every single person at MEG. You make this place what it is.

Here’s to building a global team where everyone belongs. 🌍

Discover How Independent Advocacy Improves Patient Safety in Ireland

On World Patient Safety Day 2025, the theme “Safe Care for Every Newborn and Every Child” highlights a simple truth: safety begins with listening, respect, and partnership. The World Health Organization (WHO) estimates that as many as 4 in 10 patients are harmed in primary and ambulatory settings, while up to 80% of this harm can be avoided. Unsafe care ranks among the top 10 leading causes of death and disability worldwide.
Source: WHO Patient Safety

Against this backdrop, the role of independent advocacy becomes more urgent. In Ireland, Georgina Cruise, National Manager of the Patient Advocacy Service, leads a team providing free, independent, and confidential advocacy to patients and families in acute hospitals and nursing homes. Her team supports people making complaints, navigating patient safety incidents, and regaining dignity in the aftermath of harm.

In this blog, you'll discover:

• Why independent advocacy improves safety

• Importance of making families real partners in safety

• What patients are telling us

• Frameworks, laws, and the gap in implementation

• The future of advocacy

Why Independent Advocacy Improves Safety

At the heart of advocacy is the belief that patient voices matter. As Georgina explained in our interview:

“What we see within our service is that that piece of independent advocacy really does promote safer patient care, and it does that by giving patients a voice. We support patients in communicating their wishes, their needs, and expressing their fears. We ensure, and help them to ensure that their own voices are heard and that they're central to those decisions that are being made around their care.”

This empowerment model has real impact. Globally, WHO’s Patient Safety Action Plan 2021–2030 emphasises engaging and empowering patients as one of its seven key objectives.

Speaking of how they conduct their important work on behalf of patients, Georgina explains:

“As a service, we also look at the systemic advocacy piece. So the more data we collect, the more opportunity there is for us to identify themes and inconsistencies. And that could be a policy and procedural application. And it does give us the opportunity then to raise concerns with relevant stakeholders about potential safety issues, such as poor communications or problems with care delivery.”

In other words, individual complaints feed into system-wide learning. WHO and OECD studies show that without such mechanisms, complaints remain isolated events, with lessons lost. Independent advocacy turns them into drivers of change.

Real improvements have already emerged in Ireland through advocacy-supported complaints. As Georgina noted, cases have led to the introduction of emergency early warning systems, daily nurse manager rounds, improved note-taking systems, and updated communication training. Each of these interventions is not unique to Ireland — they mirror the World Health Organization’s global patient safety strategies, which highlight early detection, effective communication, and strong documentation as critical levers for preventing harm. By embedding these changes in local practice, patient advocacy is helping Ireland contribute to the broader international goal of reducing avoidable harm worldwide.

Making Families Real Partners in Safety

The WHO consistently highlights the need to involve families as equal partners in safety. Georgina has seen how transformative this can be:

“Having that compassionate, empathetic, open and transparent engagement is really vital in that process. Having the opportunity for the person to share their lived experience, feel listened to, and for that learning piece that follows from complaints or patient safety incidents. It really does go a long way to support that ongoing trust in the service and empower the person in their ongoing care.”

Practical steps include:

• Asking families directly: “What matters to you?”

• Providing jargon-free communication and easy-read materials.

• Involving families in care planning from the beginning.

• Creating safe, judgment-free channels for raising concerns.

• Recognising cultural values and tailoring care accordingly.

These measures align with WHO’s call for patient and family engagement at all levels of health systems, from individual care planning to policy design.

What Patients Are Telling Us

In 2024 alone, the Patient Advocacy Service handled 2,100 inquiries, raising more than 6,500 separate complaint issues. Georgina described how they analyse these cases using a structured tool from the London School of Economics, breaking down issues by severity and type.

The findings?

“Communication is an element of about 60% of what we see. Staff spoke in a condescending manner, questions acknowledged and not responded to, or patients not involved in their care plan. Anxiety being acknowledged but not addressed is a huge issue. Patients not monitored properly, aspects of care plans being overlooked, and then patients provided information dismissed, which can all impact on the patient safety piece.””

These themes are not unique to Ireland. A 2023 analysis in Annals of Internal Medicine found that at least 10% of patient safety incidents worldwide stem from communication failures between healthcare workers, patients, and caregivers. Long waits, dismissive attitudes, and lack of involvement are reported across health systems, whether high-income or low-income.

By capturing data systematically and amplifying patient voices, the Patient Advocacy Service transforms frustration into learning. This is exactly what the WHO’s Global Patient Safety Observatory calls for: turning patient complaints into evidence-based policy change.

Frameworks, Laws, and the Gap in Implementation

Ireland has strong frameworks, from the HSE’s Framework for Improving Quality to the Open Disclosure Policy. But Georgina points to a familiar problem:

“Through our work, we’ve seen that there is room for improvement and it is around consistency of implementation of these frameworks and the legislation across all the services. And that’s about ensuring as well that they’re patient-centered and that there’s a proactive piece there rather than a reactive piece when anything goes wrong.”

Georgina’s observation reflects what has emerged in global patient safety research: legal and policy frameworks are increasingly common, but their effective, consistent application often falls short at the local or frontline level. The WHO Global Patient Safety Report 2024 reveals this gap clearly. Many countries have adopted national patient safety laws, strategies, or policies, yet far fewer report that these policies are implemented comprehensively across all health-care settings, or maintained with fidelity over time

The Future of Advocacy

The Patient Advocacy Service as a nationally commissioned independent advocacy service  in Ireland is only five years old, but it is evolving fast. Georgina sees a stronger, more collaborative future:

“From the very start to now, we have seen that patient advocacy is evolving. And I think it’s evolving into a more empowering and collaborative bridge between patients and decision makers or service providers. It’s backed in some ways by the legislation and the frameworks and policies. … There is a greater focus on that person-centered care, that human rights-based approach, rather than that patriarchal best interest care. And I think that will improve safety as it goes along.”

She also points to current and upcoming developments:

• Embedding the Assisted Decision-Making Capacity Act, which supports  a person’s capacity in making their own  — even difficult ones —  promoting autonomy and self-determination.

• The commencement of the Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023 which introduces a legal requirement for Open Disclosure following a serious notifiable incident and will ensure that patients and their families are informed of any such incidents and are included in any subsequent investigations. The health or social care service is mandated to make an apology and provide information on what has happened.

• The review of the HSE’s Incident Management Framework and “Your Service, Your Say” Complaints Policy.  

• New patient councils at regional and national levels, embedding patient voices in the HSE.

• Greater visibility of advocacy in hospitals and nursing homes, so patients and families know where to turn when raising concerns.

Globally, this trajectory aligns with WHO’s goal of making patients co-designers of health systems, not passive recipients of care.

Final Reflection

On World Patient Safety Day, it is easy to focus on frameworks, checklists, and policies. But as Georgina Cruise reminds us, the patient voice is itself a safety tool.

“By empowering patients to advocate for themselves, we not only resolve issues — we create a safer, more respectful healthcare system for all.”

Independent advocacy bridges the gap between patients and systems. It turns individual complaints into collective learning. And when patients, families, advocates, and providers work together, safer care for every newborn, every child, and every person becomes not just an aspiration, but a reality.

If you are interested in discovering how MEG can support your organisation in embedding patient safety into everyday practice, our team is here to help.