Careers at MEG
MEG’s mission is to provide the best quality management platform for healthcare providers around the world, enabling them to sustainably deliver great care to every patient every time.
With a relentless focus on creating a better experience for the working lives of frontline staff, our team is united around building innovative technology solutions for healthcare teams that improve care quality standards and patient safety.
Already working with world-leading hospitals in more than a dozen countries across Ireland and the UK, the Middle East, Latin America, Australia and New Zealand, MEG is continuing its expansion in both local and international markets. We are hiring new members to our team to help us on this journey.
Our company has a remote-first mindset and is built on trust, communication and fun. We have an excellent collaborative work environment and offer our employees great experience across a range of different projects. We encourage team members to take an active role in developing their skills and give them plenty of autonomy and support to do so.
Equal Opportunities:
We are a global team with a global mindset. Cherishing and protecting diversity is core to our company culture. We are always looking to diversify the talent in our team. If you feel you don't quite meet all the criteria in the job spec but have the potential to do the role, we'd still love to hear from you.
Role Overview:
Our main product is composed of a django web application deployed in azure managed kubernetes which exposes a REST API consumed by an Angular application. The angular application is compiled to Android, iOS and Windows using apache cordova. The django application also has its own frontend which leverages HTMX.
The majority of your work will relate to python development of the django application. As a python developer you’ll be expected to work on new features and fix bugs in the django codebase. Supported by Enterprise Ireland we are starting a new product development project. You will have the opportunity to make a big contribution to the success of this three year project.
We’re a small but relatively fast moving development team (5 developers, 3 QA), who deploy frequently on a continuous basis and optimise the product incrementally based on customer feedback. You will be supported by the customer success team and fellow developers who act as a conduit between you and the customer to help you best understand the requirements of any particular task.
Responsibilities:
Develop MEG’s range of clinical support Apps & Websites for the health tech industry.
Build features and fix bugs.
Contribute PEP8 compliant, typed, efficient python code to the django codebase.
Ensure that your code has full test coverage and work with QA to take each task to completion.
Taking part in stand-up meetings with our design and development team.
To learn and develop your own capabilities with the goal of becoming a senior developer.
Requirements:
2 - 3 years of server side web application development experience, preferably using python and django
Ability to develop and consume RESTful APIs and integrate with third party systems.
Proficiency in working with relational databases, we use Postgresql.
Understanding of containerization using docker.
Understanding of web security measures and experience implementing security protocols.
Understanding of HTML5, CSS3, JavaScript. Angular experience is highly preferred.
Experience of using version control software such as Git or similar.
Experience with any of the following is a distinct advantage: SAML / LDAP / HL7.
Ability to work on your own initiative is important as we’re a remote first team.
This role is "Remote First" but typically members of the Tech team come into the office every 6 weeks, so we do want an employee who is based in Ireland.
Nice To Have:
Django
Angular
Kubernetes
Benefits:
We can support employees who want to work remotely in Ireland for extended periods of time
25 days annual leave per year plus bank holidays
Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance
Company-funded social events
For employees who choose to work in the office, MEG offers cycle-to work and public transport commuter schemes and encourages employees to take part
Investment into your professional development and opportunities for career progression
Comfortable office space in co-working environment in Dublin city for those who prefer hybrid or office-based working arrangements
An open and democratic work culture where everyone can contribute, learn and teach
For more information or to apply for this role, please email careers@megit.com, attach a cover letter/CV and state ‘Python Developer’ in the subject line.
ABOUT THE ROLE:
We are looking for a (full or part-time) friendly, well-spoken and technically savvy Customer Support Representative, to support our growing business in the USA/ LATAM. To really engage with our clients we would like someone who would work 12pm-8pm GMT/ BST and ideally you will have proficient Spanish.
Responsibilities include responding to customer queries in a timely and accurate manner, identifying customers needs and helping customers use specific features, and reporting on application issues.
You should also be able to maintain ongoing customer relationships, onboard and train users, improve customer experience through product support and provide insights on client-to-business interactions. You should have excellent communication, interpersonal, and customer service skills and demonstrate the ability to meet deadlines.
Primary Responsibilities:
Provide technical solutions to help customers fully utilise their investment
Configure customer systems to meet requirements
Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system
Maintain support cases until resolution, drive other teams as needed and lead customer expectations
Perform problem characterisation, replication, diagnosis, and root cause analysis
Work with Technical team to resolve product issues and/ or escalate as necessary
Author Knowledge Base Articles / Technical Notes
Meet individual case management Service Levels and Customer Satisfaction goals
Key Requirements:
Willingness to work 12pm-8pm GMT/ BST
Native level proficiency in English
Relevant technical diploma, degree or relevant work experience
Experience diagnosing and resolving problems in software environment
Experience providing direct support to external customers by phone, electronically, and face-to-face
Excellent organisational skills; ability to prioritise, manage, multi-task and execute projects multi-functionally
Excellent communications skills (presentation, written, and verbal). Able to communicate effectively with all levels of professional staff.
Ability to explain complex concepts simply
Excellent analytical skills
Love solving problems!
The ability to navigate challenging situations in a professional manner
Able to demonstrate experience in one or more of the following additional areas a plus: Database technology; Web technology; CRM technology
Familiarity with SaaS solutions a plus
Familiarity with any kind of ticketing solution: Jira, ZenDesk, HubSpot
Team-oriented person with a passion for taking on challenges
Nice to have:
Proficient Spanish is highly desirable
Demonstrated experience supporting enterprise software solutions
Experience working in a healthcare environment
This is an opportunity to work with a dedicated group of people building products that are to be used to improve the lives of patients in hospitals around the world.
Benefits:
We can support employees who want to work remotely in Ireland for extended periods of time
25 days annual leave per year plus bank holidays
Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance
Company-funded social events
For employees who choose to work in the office, MEG offers cycle-to work and public transport commuter schemes and encourages employees to take part
Investment into your professional development and opportunities for career progression
Comfortable office space in co-working environment in Dublin city for those who prefer hybrid or office-based working arrangements
An open and democratic work culture where everyone can contribute, learn and teach
For more information or to apply for this role, please email careers@megit.com, attach a cover letter/CV and state ‘Customer Support Representative’ in the subject line.
ABOUT THE ROLE:
At MEG we are looking for an Implementation Lead with 2 to 3 years’ experience of project managing the localisation and configuration of digital workflow solutions within UKI Healthcare. The role will normally involve remote client-facing engagements within both private and public medical environments; however, flexibility is expected to accommodate on-site visits that may be required as part of the project delivery life cycle.
The role will be full-time - Monday to Friday, 5 days a week, except public holidays. A standard 8-hour workday (+ 1 hour lunch) format will be followed. Working hours will normally be based upon London time and may be adjusted to help facilitate communication and coordination between team members based outside the region. An overlap in the working hours across the team may be deemed necessary at key stages of implementation and support.
Key Requirements:
2 – 3 years’ experience in a project management / deployment lead role, ideally within UKI Health Care.
Experience of overseeing the localising of software solutions within Health Care. NHS change management experience is highly desirable.
Strong stakeholder communication skills. Candidate must have clear verbal and written English
Strong time management skills
Strong presentation skills
Experience of educating end users
Ability to effectively lead projects via remote working with minimum of supervision
Experience of working with Leadership-level clients, especially within Health Care
Nice to have:
Background in Health Care, ideally with experience of clinical reporting
Knowledge of Quality Management systems
For more information or to apply for this role, please email careers@megit.com, attach a cover letter/CV and state ‘Implementation Lead’ in the subject line.