Interview with Dr. Sergio Meneses, Researcher at INSP Mexico

Challenges and Perspectives in Latin America's Public Health: A Conversation with Dr. Sergio Meneses Navarro

In the field of public health, Latin America faces a series of complex and urgent challenges. To gain a deeper insight into these challenges and explore possible solutions, we interviewed Dr. Sergio Meneses Navarro, National Researcher of Science and Technology Commissioned to the National Institute of Public Health in Mexico. With a distinguished career as a physician and anthropologist, Dr. Meneses Navarro shared some valuable perspectives on topics ranging from structural inequality to the transformative role of technology in healthcare.

CHECK THE FULL VIDEO INTERVIEW HERE

Social Inequalities and Equitable Healthcare

Regarding social inequalities in healthcare, Dr. Meneses Navarro highlighted the profound stratification that characterises Latin American societies. In his own words:

"These structures of inequality, these ideologies that stratify our society and determine forms of mistreatment, are present in all areas of life. To some extent, this also explains why we are so tolerant because we have normalised, for example, violence in our countries in places like Colombia, Venezuela, Mexico, Central America, where we have serious problems of inequality but also various forms of violence."

"All of this is not unrelated to the healthcare system. Within the healthcare system itself, which is embedded in our societies, it is not a separate world; there, too, morphologies and treatments towards others are expressed, and this is a challenge when considering guaranteeing respectful or good treatment for each person we attend to."

Sergio highlighted how inequalities in the healthcare system are evident in the segmentation of the population based on employment status, resulting in unequal access and quality of healthcare. Addressing inequality and violence within healthcare has become imperative in recent years, particularly in Latin America, including Mexico, where deep-seated inequality rooted in discriminatory ideologies like racism and sexism persists. This normalisation of violence extends into healthcare, presenting a challenge to providing dignified treatment for all. Recognising and confronting these structural inequalities within healthcare is essential as part of broader efforts to promote social equity and justice in Latin America.

Technology and Reduction of Inequalities

One of the most fascinating areas of focus is the role that technology can play in reducing inequalities. Dr Meneses Navarro emphasised the potential of using technology to improve the coverage and quality of healthcare but stressed the importance of programming these technologies to avoid the reproduction of discriminatory ideologies. According to his words:

"The technology in medicines, the technology in equipment…for example, that also is having an incredible boom, artificial intelligence, well, it is also a field that can allow us to increase coverage, also improve the quality of care…if we are going to have these kinds of technologies, we are going to program them so that they do not reproduce these ideologies and these practices in which I think we can find a consensus that they are undesirable and that we want to eradicate them from our society. Then we want to eliminate these ideologies that are harmful and that cause damage, that causes violence, and that ultimately also generate mistreatment and generate death, and even in the healthcare system death due to poor, poor forms of care, poor practices."

Quality Management and Accreditation in Health

When discussing quality management and accreditation in health, Sergio Meneses highlighted a crucial point: the need to consider the structures of inequality in these processes.

"The effects of structural inequality have been omitted, forgotten…Our accreditation system must include indicators and specific actions aimed at addressing these forms of mistreatment, and these forms of violence. For example, concrete actions to prevent and eradicate forms of violence against women, specific not only in sexual and reproductive health services or obstetric services but also in the care of chronic diseases. Also, for any reason, include specific actions to eliminate any form of racism, classism, or discrimination based on gender identity or religious reasons, and indeed they occur, or for any other reason including your employment status."

-Dr. Sergio Meneses, INSP Mexico

He emphasised the importance of including specific indicators and actions aimed at addressing the forms of mistreatment and violence present in the healthcare system.

Conclusions and Final Reflections

Throughout the interview, it became clear that addressing inequalities in Latin America's public health requires a comprehensive approach that recognises the complex interactions between social, economic, and technological factors. Dr. Meneses Navarro's words resonated with an urgency and deep commitment to more equitable and just healthcare for all.

In summary, the interview with Dr. Sergio Meneses Navarro provided a revealing insight into the challenges and opportunities in the field of public health in Latin America. His informed perspectives and commitment to equity in healthcare offer a valuable starting point for future research and actions in this crucial area that can be linked to a quality management and safety system for all patients.

Emerging Tech Trends Reshaping the Future of Patient Experience

This blog post is the third in the series "Elevating Patient Experience in 2024" — a comprehensive guide where we discuss the various elements of patient experience, the role of tools like feedback and complaint forms, strategies organisations can implement to create a holistic and positive care experience, MEG's Patient Experience Module, and more. Read the previous blogs here:

  1. Patient-Centered Care: Strategies and Tools for Effective Patient Feedback

  2. Strategies for Success: A Comprehensive Guide to Improving Patient Experience in Healthcare

Digital technology is currently playing a pivotal role in reshaping the healthcare landscape. An increasing number of healthcare organisations are replacing legacy and analog systems with cutting-edge digital solutions, from appointment bookings to groundbreaking robot-assisted surgeries, showcasing the impact of this transformative shift. Reports indicate that the revenue of the global digital healthcare market in 2023 was $180 billion, poised to reach $550 billion over the next five years.

This tech rise is not only revolutionising healthcare globally, but is also fundamentally altering the patient experience, transforming how patients receive care and engage with the healthcare system. Today, technology empowers patients to become active participants in their care and advocate for their well-being, contributing to a patient-centric and holistic healthcare experience, ultimately improving clinical outcomes.

This blog post delves into some of the most prominent and emerging technology trends transforming and improving the patient experience while providing a glimpse of what's to come in the future.


1. Real-time feedback systems

Feedback is a crucial tool that enables healthcare organisations to understand the perspectives of patients and their families, facilitating the delivery of patient-centric care tailored to each individual's needs.

Until a few years ago, a majority of organisations relied on traditional methods like paper or telephone surveys, suggestion boxes, and face-to-face interviews. However, these methods often fell short in terms of scalability, efficiency, and the ability to capture real-time feedback.

Today, thanks to technological advancements, providers can use digital platforms and automated systems to streamline the timely collection of patient feedback and gain direct insights into patient experiences, all in real time. They can also make immediate adjustments to services and care, identify and resolve concerns before escalation, and ultimately strengthen the patient-provider relationship.

MEG's Feedback Tool

MEG provides a digital solution that enables healthcare providers to collect real-time patient, family, and staff feedback through fully-customisable surveys across multiple channels such as mobile devices, email, website, and SMS. Patient Experience and Quality Improvement teams can access all survey data from a centralised dashboard, analyse trends and opportunities for growth, allocate resources effectively, and make data-driven decisions on future policies and improvement initiatives. The predictive analytics capabilities of the tool also allow healthcare professionals to forecast potential issues or areas of concern and proactively address them.

Future Outlook

As technology advances, the integration of Artificial Intelligence (AI), predictive analysis, and Natural Language Processing (NLP) will enable a more sophisticated analysis of real-time feedback, enabling healthcare providers to anticipate patient needs and preferences. This, in turn, will allow them to deliver more personalised care, ultimately enhancing the overall patient experience.


2. Telehealth and Virtual Care

The COVID-19 pandemic accelerated the adoption of telehealth and virtual care like never before, allowing patients to access healthcare services from the comfort of their own homes. Telehealth provides a plethora of advantages, mainly convenience and improved accessibility, efficiency, and flexibility. Some ways technology has supported this include:

  • Wearable devices and remote monitoring tools allow healthcare providers to monitor patients with chronic conditions, collect real-time health data, and intervene promptly when needed.

  • Electronic health records (EHRs) grant healthcare professionals seamless access to patient information during virtual consultations, empowering them to make well-informed decisions based on readily available medical history.

  • Dedicated telehealth apps and platforms act as a centralised hub for patients to easily schedule appointments, access prescriptions, and receive follow-up care, contributing to a streamlined care experience.

  • Automated appointment reminders reduce wait times and improve communication, leading to a more positive patient experience.

Future Outlook

The future of telehealth will include more significant technological advancements using Artificial Intelligence, Augmented Reality, and Virtual Reality. Wearable devices and sensors for real-time monitoring of health parameters, virtual health assistants, symptom interpretation using AI, remote surgery assistance, and immersive therapy and psychiatry services are some developments to look forward to.


3. Personalised Medicine

Personalised medicine is an emerging revolutionary approach to healthcare that tailors medical treatment according to the unique characteristics of each patient. This is done by understanding the individual's genetic makeup and biomarkers, using data analytics and machine learning algorithms to analyse the different parameters, and developing tailored treatments that are more effective.

This cutting-edge technology can significantly impact patient experience by improving treatment efficacy, minimising adverse effects, and empowering patients to participate actively in healthcare decisions.

Future Outlook

Despite being in its early stages, personalised medicine shows great promise, with advancements such as a deeper understanding of genetics, AI for advanced data analysis, targeted gene and immunotherapies, and the rise of less invasive treatment options. The early identification of genetic predispositions will further strengthen preventive and predictive healthcare models.


Conclusion

Today, digital health technology plays a crucial role in reshaping the entire patient experience. Embracing tools like real-time feedback systems, telehealth, and automation allows healthcare providers to not just adapt to the ever-evolving healthcare landscape but also ensure that patient experience is at the forefront of everything that they do.

Media Release: M42 selects MEG Software for Care Quality Management Across its Healthcare Facilities

For Immediate Release

Date: 01.02.24

Abu Dhabi, 1 February 2024: M42, a first-of-its-kind global health-tech powerhouse headquartered in Abu Dhabi, has signed a five-year contract to implement MEG’s healthcare quality management software system across its healthcare facilities in the UAE. This partnership highlights M42’s dedication to maintaining the highest standards of quality and compliance processes across its healthcare facilities, further enhancing patient care and streamlining administrative tasks for staff.

MEG’s integrated digital tools revolutionise healthcare quality management, enabling healthcare providers to connect all the key components for the governance of care quality, compliance and patient safety in one central location. Through interoperable, user-friendly mobile and cloud-based technology, MEG aims to eliminate onerous paperwork for staff, allowing them to continue delivering quality patient care.

MEG’s innovative QMS system will centralise healthcare audit, incident, risk, patient experience and document management processes, replacing paper workflows with real-time reports and action plans for leadership and frontline staff. This transformation is expected to result in significant time and cost savings while providing comprehensive visibility into performance and risk management across the organisation.

MEG’s role in streamlining operations aligns with M42’s vision to employ pioneering technology-driven healthcare solutions to enhance patient care and well-being and provide the highest level of personalised precision and preventative health-tech solutions.

Ashish Koshy, M42’s Group Chief Operating Officer, said: “This partnership underscores our commitment to pushing the boundaries of healthcare technology for the benefit of our patients and the entire community we serve. Our strategy involves leveraging technology not as a mere tool but as a transformative force in co-designing the future of sustainable health. By harnessing MEG's solutions, we will continue to revolutionise the patient experience, enhance quality of care and empower our dedicated staff.”

MEG’s CEO, Kerrill Thornhill, shared his thoughts on the collaboration, saying, “We're delighted to partner with M42, a leading global health-tech company, and share our dedication to improving quality and patient safety. Our collaboration on best-in-class quality management systems will undoubtedly lead to better patient outcomes and drive process improvements across the organisation.”

In addition to this landmark contract, MEG is gearing up to elevate healthcare technology in 2024 with a comprehensive series of platform enhancements. These will include advanced analytics capabilities, state-of-the-art action planning tools, and enhanced hospital system integration capabilities. These advancements underscore MEG's commitment to continual improvement in healthcare quality, patient safety, and compliance technology, solidifying its position as a leader in healthcare innovation.

The official signing of this collaboration took place at Arab Health on 31 January at the M42 stand.

For further information regarding MEG and its services, please visit https://www.megit.com/ or contact;

Name: Edel Churchill

Phone: +353(0)831 96 1848

Email: press@megit.com

About MEG

MEG is a digital quality management system for healthcare. Its suite of configurable mobile and cloud-based tools enables providers to engage staff in quality improvement, patient safety and manage compliance with accreditation or regulatory standards.

The easy-to-use modules can be used on any device by frontline workers to collect data from all over an organisation. Capture incidents, audits, risk assessments, and access information anytime right at the point of care.

Management can collate, analyse and act upon real-time information and metrics across multiple sites, consolidating data into a centralised platform.

MEG is currently in operation in more than 20 countries across Europe, the Middle East, Australasia and Latin America with multi-lingual support.

About M42

M42 is a first-of-its-kind global tech-enabled health powerhouse committed to the sustainable future of health. The Abu Dhabi-headquartered company is transforming lives through innovative clinical solutions that are solving the world’s most critical health and diagnostic challenges. By harnessing innovative solutions and unique medical and data-centric technologies, including genomics and AI, M42 is delivering the highest level of personalized, precise, and preventative care to impactfully disrupt the global healthcare ecosystem.

M42 has over 20,000 employees and more than 450 facilities in 26 countries. Established in 2022, following the coming together of G42 Healthcare and Mubadala Health, M42 combines unique medical and data-centric technologies with state-of-the-art facilities to deliver world-class care.

M42 owns and manages an integrated portfolio of health-tech and healthcare service providers including Diaverum, G42 Healthcare, Cleveland Clinic Abu Dhabi, Imperial College London Diabetes Centre and Moorfields Eye Hospital Abu Dhabi, among others.

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M42 تتعاقد مع "إم إي جي" لتحسين إدارة جودة الرعاية ضمن مرافقها للرعاية الصحية

أبوظبي، الإمارات العربية المتحدة، xx يناير 2024: أعلنت M42، شركة رائدة هي الأولى من نوعها في مجال الصحة تسعى لإعادة صياغة مستقبل الصحة باستخدام أحدث التقنيات، عن توقيع عقد لمدة خمس سنوات لتطبيق النظام البرمجي لشركة "إم إي جي" MEG لإدارة جودة الرعاية الصحية ضمن جميع مرافقها للرعاية الصحية في دولة الإمارات. وتسلط هذه الشراكة الضوء على التزام M42 بالحفاظ على أرقى معايير جودة الرعاية وكفاءة العمليات ضمن كافة أصولها، بما يعزز من جودة رعاية المرضى ويبسط المهام الإدارية بالنسبة لكوادر العمل.

وتعتبر الأدوات الرقمية المدمجة التي توفرها "إم إي جي" بمثابة نقلة نوعية في منهجية إدارة جودة الرعاية الصحية، إذ تُمكن مقدمي الرعاية من ربط جميع المكونات الرئيسية لحوكمة جودة الرعاية، وتعزيز مستويات الامتثال وسلامة المرضى وكل ذلك ضمن موقع برمجي موحد. ومع توفيرها للتقنيات السحابية المتنقلة وسهلة الاستخدام والقابلة للتشغيل البيني، تهدف "إم إي جي" لإلغاء الأعمال الورقية التي تثقل كاهل الكوادر الإدارية، ليتمكنوا من مواصلة تعزيز جودة الرعاية المقدمة للمرضى.

وسيعمل نظام "إم إي جي" المبتكر لإدارة الجودة على إضفاء طابع مركزي على عمليات تدقيق خدمات الرعاية الصحية والحوادث والمخاطر وتجربة المرضى وعمليات إدارة الملفات، مستبدلاً مسارات العمل الورقية التقليدية بآلية مباشرة لإعداد التقارير وخطط العمل ليستفيد منها قادة المؤسسة وفرق عملها بشكل يعزز من كفاءة العمل بالمجمل. ومن المتوقع لهذا التحول أن يثمر عن تقليص كبير في الوقت والتكلفة، تزامناً مع توفير رؤية واضحة حول الأداء وإدارة المخاطر ضمن شتى مفاصل عمل المؤسسة.

وتنسجم مساعي "إم إي جي" الرامية لتبسيط العمليات مع رؤية M42 لتسخير قدرات حلول الرعاية الصحية المبتكرة المدعومة بالتقنيات المتقدمة لتحسين سبل رعاية المرضى وتعزيز رفاههم، فضلاً عن تقديم أفضل حلول التقنيات الصحية للرعاية الشخصية الدقيقة والوقائية.

وفي هذا السياق، قال أشيش كوشي، رئيس العمليات التشغيلية للمجموعة في شركة M42: " تأتي هذه الشراكة لتمثل دلالة على التزامنا الراسخ بالارتقاء بتقنيات الرعاية الصحية بشكل يعود بالنفع على المرضى وجميع أفراد المجتمعات التي نخدمها. وتنطوي استراتيجية عملنا على تسخير قدرات التكنولوجيا، ليس بوصفها مجرد أداة نعتمد عليها، بل كقوّة دافعة تلعب دوراً رئيسياً في استشراف مستقبل الصحة. وبالاعتماد على حلول ’إم إي جي‘ المتقدمة، نمضي بمساعينا لإحداث نقلة نوعية في تجربة المرضى، وتحسين جودة الرعاية وتمكين فرق عملنا من مزاولة أعمالهم بأسلوب أكثر كفاءة وبساطة".

وحول هذا التعاون، أضاف كيريل ثورنيل، الرئيس التنفيذي لشركة "إم إي جي": "تسعدنا الشراكة مع M42، الشركة الرائدة في التقنيات الصحية، وتتقاسم معنا ذات الالتزام بتحسين جودة رعاية المرضى وتعزيز سلامتهم. ولاشك بأن تعاوننا هذا في إطار أفضل أنظمة إدارة الجودة من فئتها سيقود بالتأكيد نحو تحقيق نتائج أفضل للمرضى، فضلاً عن دفع عجلة تحسين العمليات ضمن كافة مفاصل المؤسسة".

وإضافة لتوقيع هذا العقد الهام، تستعد "إم إي جي" للارتقاء بتقنيات الرعاية الصحية في عام 2024 نحو آفاق أكثر رحابة، مع إطلاق سلسلة من التحسينات الشاملة على المنصة. وستغطي هذه التحديثات قدرات التحليل المتقدمة، وأدوات خطط العمل السباقة، وتحسين إمكانات تكامل أنظمة المستشفيات. وتؤكد هذه التطورات على التزام "إم إي جي" بتحسين جودة الرعاية الصحية باستمرار، وتعزيز سلامة المرضى، وتطوير تقنيات الامتثال، بما يرسخ مكانتها الريادية في ابتكارات الرعاية الصحية.

وأقيم حفل توقيع الاتفاقية الرسمي على هامش معرض ومؤتمر "آراب هيلث" يوم 31 يناير ضمن منصة M42 المشاركة في الحدث.

للمزيد من المعلومات حول "إم إي جي" وخدماتها يرجى زيارة الموقع الإلكتروني: https://www.megit.com/

-انتهى-

حول "M42"

M42 شركة رائدة في مجال الصحة هي الأولى في نوعها تسعى نحو مستقبل مستدام للصحة باستخدام أحدث التقنيات، ومقرها أبوظبي. وهي تسعى لإحداث تحوُّل في حياة الناس بتقديم حلول سريرية مبتكرة لأصعب التحديات التشخيصية والصحية الحرجة في العالم. وبتسخير هذه الحلول المبتكرة والتقنيات الطبية الفريدة المرتكزة على البيانات، ومنها علم الجينوم والذكاء الاصطناعي، وتقدِّم M42 أعلى مستوى من الرعاية المخصَّصة الدقيقة والوقائية لإحداث نقلة نوعية مؤثرة في منظومة الرعاية الصحية العالمية.

لدى M42 أكثر من 20 ألف موظف وأكثر من 450 مرفقًا طبيًا في 26 دولة؛ وقد تأسست عام 2022 بعد اندماج جي42 للرعاية الصحية ومبادلة للرعاية الصحية لتصبحM42 شركة تجمع بين التقنيات الطبية الفريدة المرتكزة على البيانات وأحدث المرافق الطبية لتقديم رعاية عالمية المستوى.

تمتلك M42 وتدير محفظة متكاملة من مقدمي خدمات التقنيات الصحية والرعاية الطبية، ومنها: ديافيرم، وجي42 للرعاية الصحية، وكليفلاند كلينك أبوظبي، ومركز إمبريال كوليدج لندن للسكري، ومستشفى مورفيلدز للعيون أبوظبي، وغيرها.