Patient Experience Survey for Healthcare
Seamlessly gather patient experience feedback at every touchpoint
In today's healthcare landscape, understanding the patient's perspective is paramount. MEG’s platform ensures that every voice is heard (from patients and family, to carers and hospital staff), every concern is addressed, and every compliment is celebrated with configurable patient experience surveys.
Capture Patient Experience at Every Touchpoint
Understanding the patient's perspective is fundamental to improving the quality of care.
MEG enables healthcare organisations to create and deploy patient experience surveys across different stages of the patient journey, capturing insights from patients, families, carers and staff.
From mobile and desktop surveys to email, SMS and voice feedback, organisations can provide accessible ways for people to share their experiences—without requiring patients to create an account, log in or download an app.
By bringing survey responses together in one platform, patient experience teams can understand what is working well, identify areas for improvement and act on feedback sooner.
““From the beginning, we have been delighted with our relationship with MEG. MEG took the time to truly understand our complex business model and understand our needs. From the outset, the development team has been incredibly responsive, engaging, and accurate with their work.
Because of the quality solutions MEG provided us, we can now capture important patient feedback, aggregate those replies for overall assessment, and drill down to understand root causes of issues in a timely manner with up-to-the-minute data.”
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Unlock Insights with Comprehensive Patient Feedback
Real-Time Feedback Collection
MEG supports patient experience survey collection across mobile, desktop or even voice recordings, allowing healthcare organisations to deploy surveys quickly and capture feedback while experiences are still fresh.
Deploy surveys instantly across multiple touch points
User-friendly survey design for maximum responses
No account, login, or app download required for patients to provide feedback
Instant notifications for critical feedback
NPS (Net Promoter Score): A straightforward, insightful metric for gauging patient loyalty.
Provides actionable insights for focused enhancements in healthcare delivery.
Customisable surveys
Tailor each survey to your facility's unique needs with our user-friendly customisation tools.
Select, edit, and organise survey questions and format with ease
Diverse templates suitable for various healthcare scenarios
Smart question branching for a personalised survey experience
User-friendly interface
Navigate and design your surveys effortlessly with our intuitive platform.
Seamless survey elements selection, editing, and organisation
Streamlined design ensures quick survey creation
Accessible for users of all tech-savviness levels
Launch multi-lingual feedback surveys through ‘Settings’
More Than Patient Experience Surveys
MEG connects survey feedback with the wider patient experience journey.
Combine patient experience surveys with AI-powered sentiment analysis, feedback categorisation, Complaint Management and Action Planning through MEG's Patient Experience Management platform.
Instead of managing surveys as a standalone activity, organisations gain a more complete understanding of patient experience and a clear pathway from feedback to insight to improvement.
USE CASES
for patient experience teams
Harness patient feedback to deeply understand and improve every aspect of the patient journey.
Address specific concerns related to patient comfort, communication, and overall satisfaction.
Implement changes based on feedback to create a more patient-centric care environment, enhancing both patient trust and loyalty.
For Compliance Teams
Ensure your healthcare facility stays compliant with regulatory requirements by actively involving patient, family, carer and staff feedback.
Adhere to mandated response times and processes, ensuring timely and appropriate action on feedback.
Use built-in features that align with industry standards and best practices.
FOR quality improvement teams
Use comprehensive patient feedback to make informed decisions.
Analyse trends, allocate resources effectively, and shape future policies and improvement initiatives based on real patient insights.
FOR RISK TEAMS
Harness patient feedback to monitor and manage your organisation's reputation and potential risks.
Address negative feedback proactively, highlight positive testimonials, and use data-driven insights to mitigate potential issues and enhance patient satisfaction.
Unlock Patient Insights Now
Transform patient feedback into actionable insights effortlessly. Join us now and revolutionise your patient experience journey.