Incident Reporting and Risk Management Software Built for Busy Healthcare Workers
Quickly access & complete digital forms anywhere on any device - Let staff make a difference & get on with their day
Combat under-reporting; give every employee the ability to report concerns on mobile or desktop with MEG’s ‘quick-capture’ expandable incident forms. Efficiently manage risk and gain visibility of incident activity across a single hospital or multiple sites.
✅ A DIGITAL FORM IN YOUR POCKET; REPORT NEAR MISSES, EVENTS OR ANY INCIDENT IN MINUTES
✅ BUILT-IN PROMPTS AND GUIDANCE ON FORMS SO EVERYONE IS CLEAR ON WHAT IS REPORTABLE
✅ MOVE FROM PAPER OR CLUNKY LEGACY SYSTEMS: A FRESH APPROACH FOR ‘NO-BLAME’ ORGANISATIONS
✅ ACCESS ON-DEMAND TRAINING MATERIALS & FRIENDLY 5-STAR RATED CUSTOMER SUPPORT TEAM
TRUSTED BY LEADING HOSPITALS AND HEALTHCARE ORGANISATIONS IN AUSTRALIA, NEW ZEALAND AND BEYOND…
KEY BENEFITS
go Mobile to help combat under-reporting of incidents
From falls to medication incidents, pressure ulcers to faulty equipment, carry out any investigation faster by removing inefficiency from the process
Use MEG’s robust mobile app to enable anyone to complete reports while on-the-go, quickly and accurately.
Report serious incidents immediately, when needed, to the relevant people.
Integrate with hospital systems to auto-populate known forms fields such as location and relevant personnel.
Use online or offline; submit completed incident reports when connectivity has resumed.
gain assurance & visibility across your organisation
Understand what is happening at every stage of the incident reporting process, across departments or multiple hospital sites.
Configure workflows to capture incident information in a repeatable, standardised way.
Sort incident data by type, status, institution name, or a variety of other criteria.
Attach documents, test results, signatures and more; augment reports with supporting evidence to get a more complete picture.
improve staff engagement with feedback & anonymity options
Keep staff in the loop: ensure feedback and outcomes are delivered back to those who take the time to self-declare an issue, near miss or event
Mobile-friendly, with no tech barriers. Develop and scale a positive and proactive culture among staff, hospital-wide.
Enable forms to be submitted anonymously where/when appropriate
User-friendly, expandable forms encourage staff to capture the relevant details at any incident level.
Configure smart notifications (in-app or email) to let relevant personnel know when incidents are submitted, reported or at pre-determined key status changes.
Connected, for true quality improvement
Take practical action following an incident by connecting to other MEG tools…
Easily interact with reference material, videos, SOPs and guidelines using MEG’s Document Management module integration.
Allocate and track follow-up actions to staff in reaction to an incident using MEG’s Action Planning or Quality Improvement Plan tools.
Check whether Policies or Risk Assessments need revising following an incident by connecting to MEG’s Document Management module.
Dynamically link policies, procedures and proof of compliance to standards set by your accreditation body, regulatory body or local standards.
KEY Features
MOBILE FRIENDLY
Scroll, swipe and click your way through forms with ease. Take photos, record audio, add signatures and attach directly to reports. Or use on laptops, desktops - your choice!
Configurable workflows
MEG is designed to slot into your existing workflows. Work with our team to customise forms, processes, or tweak yourself with our rules-based automations.
document Management
Keep all correspondence and evidence documents supplied in one place, from web forms, letters and emails and internal messages.
performance kpis
Monitor dashboards for progress against KPIs; understand the status of complaints, number of tasks open, closed and unallocated; set threshold target alerts.
Notifications & Reminders
Build targets and deadlines into your processes. Understand exactly where incident cases are in their resolution lifecycle. Set notifications when tasks are assigned, or alerts for personnel involved in escalations.
Security & Audit Trail
Restrict who can see what. All actions (edits, additions, deletions) are automatically logged for an accurate historical account of follow up. Fully GDPR and HIPAA compliant.
Admin Tools
Manage and edit your own complaint forms, rule-based workflows, users, file management and more - or ask us to do it for you! Start from scratch of choose from our Forms Library.
Reports & analysis
Slice and dice any data in MEG’s system for thorough analysis. Choose from standard reports or build one with our team to fit your exact requirements, from trend analysis to custom status reports.
system Integrations
Pull in electronic patient record information, or connect out to your business intelligence system. MEG’s powerful API is the key to process automation. Integrate email, single sign-on or authentication service with ease.
words from our customers
“Calvary is committed to the ongoing improvement of the quality care we provide patients, residents and clients and MEG will assist in the automation and standardisation of tools and processes allowing improved visibility, reporting and time for clinicians and care providers. We are very excited to be one of the first in Australia to implement this solution across all our sites and services.”
“MEG provides an excellent opportunity for our healthcare network to easily perform audits and deliver timely reporting and quality improvement plans. It will enable us to demonstrate compliance with standards and we are excited at the possibilities of introducing a range of audits with the system. ”
“Using paper and/or spreadsheets means data is not easily usable or comparable either between departments or year on year. The MEG UI is very easy to pick up and use and the data generated has for us provided insights which has allowed us to hone in on high risk issues year on year and show tangible improvements. In addition the customer support team are extremely agile in their responses - usually 24 hrs.”
Secure, compliant and interoperable
Supporting you whichever regulatory or accreditation path you ARE on…
MEG’s system can be configured to any accreditation or regulatory standard. Contact us to learn more.
are you Ready to manage it all from one convenient location?
Sign up now to explore the platform and see how MEG can simplify how you manage healthcare accreditation, care quality and patient safety for your organisation.
